When you notice a spike in your water bill or your pool is losing more water than usual, it could be due to a leak. Whether the source is your pool pump or a crack in your pool surface, a leak can quickly lead to thousands of gallons of wasted water each month and higher utility bills. Regular inspections can help you spot small cracks early and stop them from getting bigger.
When Yeo first joined Singapore Pools, he saw an opportunity to use technology to transform the organisation. He has since transformed the customer touchpoints from counter-service based and in person to digital, shifting the company from a legacy organisation to an agile business with the ability to respond rapidly to changing market conditions.
He has also proactively supported the community and government in combatting illegal gambling, as well as provided a safe environment for people who choose to gamble. To this end, Singapore Pools is focusing on further digitalising its operations, with the aim of staying ahead of new gaming trends and providing customers with an innovative betting experience.
Singapore Pools is a wholly owned subsidiary of the Singapore Tote Board, a statutory board under the Ministry of Finance, and the sole legal operator of lotteries and sports betting in the country. It is a trusted and reliable platform for people who gamble in Singapore, and it has remained committed to its mission of protecting the vulnerable, as well as upholding strict regulatory standards.
In colonial times, swimming was a bourgeois activity only accessible to the elite in the affluent central districts. When Singapore became independent in 1965, the new PAP government pledged to bring modernity to the masses through public amenities, including swimming pools. By building swimming pools in public residential estates, the government was able to blur the lines of social gentrification produced by colonisation and connect the masses with recreational activities.
To further promote responsible gaming, Singapore Pools uses PADS4 on their nationwide digital signage network to educate customers on playing within their means and avoiding problem gambling. They also use PADS4 to display event messages and lottery results.
The cloud observability and management platform offers Singapore Pools better visibility into their IT environments, allowing them to identify issues more easily. This has allowed them to resolve problems in minutes, rather than hours, and reduce the impact on their customers.
The vendor’s cloud observability and management platform offers Singapore pool a single dashboard for monitoring multiple applications, with automatic alerts on performance, availability, and load analysis. This helps the company run a broad range of applications in a secure, highly available and high-performance environment, which reduces troubleshooting time by half. In addition, the solution provides out-of-the-box dashboards and insights that allow Singapore Pools to continuously optimise system resources in real-time. As a result, the organisation is able to deliver a faster, more stable and reliable betting platform for customers. This has enabled the organisation to improve its operational efficiency and meet increasing customer demand.